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how to stop going over data

Anonymous
Not applicable

on ‎16-06-2017 18:38

on ‎16-06-2017 18:38

this is my first time on a monthly contract i would like to know how i can block my son going over his data and being charge extra. thanks in advance

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darrengf
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on ‎22-06-2017 23:30

on ‎22-06-2017 23:30

@MercedesS Are we any further with the answer to this?

 

is data still capped or are new customers charged £1 per day if they go over?

 

Also if they are charged, can the apply a data cap to stop it from happening?

 

thanks daz

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MercedesS
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on ‎23-06-2017 09:05

on ‎23-06-2017 09:05

Hello @darrengf sorry, still nothing. I'm seeing if we have an update for you. Destroy

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Martin-O2
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‎26-07-2017 14:52 - edited ‎26-07-2017 16:35

‎26-07-2017 14:52 - edited ‎26-07-2017 16:35

Hey guys I have an update on this one and can confirm that O2 wont charge for extra data. If your allowance is used you need to purchase a bolton or change tariff. 

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adamtemp64
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‎26-07-2017 14:57 - edited ‎26-07-2017 15:00

‎26-07-2017 14:57 - edited ‎26-07-2017 15:00

@Martin-O2 thanks but why are o2 taking so long to feedback to the team for updates like this info was in the KFI document online https://www.o2.co.uk/assets2/Kana/pdf/traffic_management.pdf

 
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MI5
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on ‎26-07-2017 15:45

on ‎26-07-2017 15:45

So the customers that have been charged extra on contract for going over can be refunded by customer service ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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adamtemp64
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on ‎26-07-2017 15:49

on ‎26-07-2017 15:49

@MI5 a good case I would have thought

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MI5
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on ‎26-07-2017 15:54

on ‎26-07-2017 15:54

Yeah but we have to remember where this thread is to refer people to it wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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jonsie
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on ‎26-07-2017 16:19

on ‎26-07-2017 16:19

It's taken well over a month to get the answer to this. It seems every question has to be debated at boardroom level in Telefonica HQ. It really isn't good enough. 

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Martin-O2
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on ‎26-07-2017 16:45

on ‎26-07-2017 16:45

Yes I would advise anyone who has been charged for data that they shouldn't have been charged for to contact customer services. 

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jonsie
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on ‎26-07-2017 16:58

on ‎26-07-2017 16:58

@Martin-O2 wrote:

Yes I would advise anyone who has been charged for data that they shouldn't have been charged for to contact customer services. 

I would quote this thread too... 

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