emergency phone - regular top up no longer required?

[bpb]

I realise that chargeable events (calls, texts) must be made at least 6 monthly. Also I was previously told that I needed to top up every 900 or so days to retain the number and credit. However, I could not find this condition in the current T & Cs. Am I missing something (I have a large credit on my account and do not want to top it up until I have run it low)? Thanks for any info.

[MI5 · Accepted solution]

Every 999 days and a chargeable call every 6 months

[bpb]

Thanks for the reply. I could not find a reference to 999 days or any epiry period in T and Cs, providing a chargeable event occurs each 6 months. If you have a reference to the 999 days expiry, please let me know.

https://www.o2.co.uk/termsandconditions/mobile/on-pay-and-go-our-service-terms-are-worth-a-read

[jonsie]

There has never been reference to this in the terms and conditions but we were told by an O2 staff member on here.

Perhaps @Martin-O2 can check this info is correct? 

[Martin-O2]

Thanks for the mention @jonsie! 

@bpb I'll query this with the team now and get back to you once I have an answer. 

[MI5]

It's always been accepted as fact but no one has ever seen it mentioned anywhere other than been told previously by o2 staff.

[Martin-O2]

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@MI5 wrote:
It's always been accepted as fact but no one has ever seen it mentioned anywhere other than been told previously by o2 staff.

We'll try to get conformation of the rules around this! 

[bpb]

Thank you, Martin. I assume that O2 have not yet confirmed whether the 999 day limit is still applicable for top-ups. If so, I would need to use up by £82 credit before November and then top up £10 then.

I did try their online chat service and I was told incorrectly that I had to top up every 6 months as well as make a call in that time.

Any further news would be appreciated.

[Cleoriff]

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@bpb wrote:

Thank you, Martin. I assume that O2 have not yet confirmed whether the 999 day limit is still applicable for top-ups. If so, I would need to use up by £82 credit before November and then top up £10 then.

I did try their online chat service and I was told incorrectly that I had to top up every 6 months as well as make a call in that time.

Any further news would be appreciated.

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Hi @bpb yes O2 confirmed the 999 day limit is still applicable... as is the need for a chargeable activity (call or text) every 6 months..

Confirmation here https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Tariff/m-p/1075447/highlight/true#M136627

[bpb]

Thanks very much for that, Cleoriff.