customer services busy????????

[Anonymous]

Anyone noticed lately, the impossibility of getting through to customer services? Just been in a queue for 45 minutes and then the battery died on my phone! Time to start again

[MI5]

Yes, a few have commented on it been busy this last week or so....

[Anonymous]

Been in the latest queue for 30 minutes now, another half an hour and its game over, as they will be closed. Absolute joke is this Think i am laughing coz i have gone mad listening to hold music. Think i have forgotten what i am calling for now

[Anonymous]

Must be something going on never had to hold on that long before

[MI5]

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@Anonymous wrote:

Think i have forgotten what i am calling for now

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Maybe that's the tactic

[Anonymous]

It was same last night, queued for over 45 minutes before i gave up.

[Anonymous]

9 minutes to go before customer services close and i get put through to network services, who won't be able to help! please answer my call!

[Anonymous]

Game over! 1 hour and 4 minutes on the phone, and still no pick up. Absolutely ridiculous! Suppose i could go on the online chat, but dont want things messing up completely lol Lets hope its better tomorrow!

[Anonymous]

Yep, my office has been awfully busy recently and we tend to be the quiet one so I can imagine the queues are generally quite bad just now.

Although, not 64 minutes bad - which department are you trying to get through to? What is the issue regarding?

[Anonymous]

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@Anonymous wrote:

Game over! 1 hour and 4 minutes on the phone, and still no pick up. Absolutely ridiculous! Suppose i could go on the online chat, but dont want things messing up completely lol Lets hope its better tomorrow!

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its very strange, they arent training the chat monkeys on the phones are they, it'll go bananas if they are