on 18-11-2017 12:22
I noticed that when I called a number and it was not answered I was asked if I wanted to leave a message on Voice Mail. I was then charged a fee for being asked this even tough I did not leave a message and had closed the call after it was not answered. Is this correct? How much do they charged for asking me if I want to leave a message? Thanks.
Solved! Go to Solution.
on 18-11-2017 15:40
on 18-11-2017 15:40
on 18-11-2017 12:28
PAYG or contract?
Have you looked in My O2? This isn't customer service so we have no access to tour account.
You need to call them.
on 18-11-2017 12:37
on 18-11-2017 12:37
on 18-11-2017 13:03
on 18-11-2017 13:03
on 18-11-2017 14:19
on 18-11-2017 14:19
No I was calling a UK O2 number. I was not connected to the number - the number did not reply and then the recorded message came in from O2 asking if I wanted to leave a message. Then noticed I had been charged I think it was 30p.
on 18-11-2017 14:23
on 18-11-2017 14:23
No I had definitely not been connected. The call was timed out and message said the person cannot reply or words to that effect. I was then charged 30p after being asked if I wanted to leave a message. I tried calling again a few mins later and the same thing happened and I was charged another 30p!
on 18-11-2017 15:40
on 18-11-2017 15:40