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canceling new contract

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Anonymous
Not applicable

on ‎24-06-2017 23:19

on ‎24-06-2017 23:19

Picked phone up Friday, and not getting on with it at all, so wish to take it back and cancel the contract. I know they are going to be a tad peed off, but will they demand reasons?

is 'not getting on with it' a good enough reason?

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MI5
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on ‎24-06-2017 23:22

on ‎24-06-2017 23:22

You don't need a reason.
You have a 14 day cooling off period.
http://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
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on ‎24-06-2017 23:22

on ‎24-06-2017 23:22

You don't need a reason.
You have a 14 day cooling off period.
http://www.o2.co.uk/help/phones-sims-and-devices/our-change-of-mind-policy
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
In response to MI5

on ‎27-06-2017 05:42

on ‎27-06-2017 05:42

How long will it be, before the contract is cancelled?  I presume from when the phone is returned? I havent had any email confirmation yet.

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MI5
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In response to Anonymous
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on ‎27-06-2017 06:26

on ‎27-06-2017 06:26

Nothing happens quickly with o2 so it will take a couple of weeks for it all to wash out.
Chase up customer service to ensure the cancellation and return is being processed correctly
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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