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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21042 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 195077 Views
  • 2 replies
  • 2 kudos

Resolved! Move number from one pay monthly to another pay monthly contract

Hi I am looking to have a number under my name which is no longer under contract over to another person's contract. I had the number under my name which my sister used. She now has her own contract and wants to keep the number. Both are o2. Contacted...

25wat by • Level 1: Joiner
  • 217 Views
  • 2 replies
  • 0 kudos

Rolling Plan not renewing

Rolling plan did not renew on 25th Jan 2024. But payment was taken from my credit card on 25th Jan 2024. Customer Service unable to help. Anyone else have similar problems? Same happened to me in November 2023 so took out a new rolling plan on 25 Nov...

Jasrem by • Level 1: Joiner
  • 224 Views
  • 1 replies
  • 0 kudos

Resolved! Contract

Contract when is finish   

Pe by • Level 1: Joiner
  • 125 Views
  • 1 replies
  • 0 kudos

Apple watch

Can I buy a cellular Apple Watch if I hv a Samsung phone ?

Dazeee by • Level 1: Joiner
  • 129 Views
  • 1 replies
  • 0 kudos

Verification

Trying to get verification but won’t allow me to. Tried to start a chat through virtual assistant to get onto an agent to no avail.

Cj9 by • Level 1: Joiner
  • 110 Views
  • 1 replies
  • 0 kudos

Bill

Can I change my bill date to 1st of the month 

NatalieA by • Level 1: Joiner
  • 104 Views
  • 1 replies
  • 0 kudos

Resolved! Virgin Mobile credit agreement details?

HiCan anyone advise me on how I can access my Virgin Mobile credit agreement details? I lost my credit agreement number during the changeover and now cannot find out why I am still paying for my phone. I can access my 02 account fine, but cannot see ...

Urga by • Level 1: Joiner
  • 485 Views
  • 2 replies
  • 0 kudos

Resolved! My O2 bill

My bill is overdue for £52.66p and I was wondering if you would be able to let me pay it on Thursday 1st Feb please?

Problem accessing Bill

Hi, anyone help with this problem?Every month when I click on "download and print latest bill" it just takes me to an error screen with the below message, and I cannot access. Everything else on my online account is fine. This is either a server or b...

Ammonite by • Level 1: Joiner
  • 145 Views
  • 1 replies
  • 0 kudos

Resolved! Contract

Hi I have a pay monthly service and I had a 12 months contract. It is suppose to end today that is 28th January. My app still shows that I have to pay. What is to be done since I have moved back to my home country and it doesn't make sense for me to ...

Simrat by • Level 1: Joiner
  • 179 Views
  • 2 replies
  • 0 kudos
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