Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Sim Only contract ending but quest 2 plan has over 30 months

Im planning to leave O2 because my sim only plan ends in Feb. However I have a "device plan" with a remaining 30+ months. This device plan is for the Quest 2 - a device that does not require a sim. I was under the impression these were separate contr...

Resolved! Accessing historical Virgin Mobile bills

I was forcibly migrated to O2 from Virgin Mobile back in July. On th2 O2 website I can now see all my O2 bills going back to the migration, but nothing prior to this and the Virgin Mobile website has now disappeared. How do I access my bills prior to...

Paying off device plan

So I am looking to pay off my device plan so I can switch to a cheaper monthly deal. I can (according to the website) make this payment online as I am on 360. However, the amount I can pay doesn't match the total outstanding and drops depending on wh...

Difference between "Rolling Plan" & "Big Bundles"?

Hi, I was going to get a contract £8 25GB data per month My contract was refused Can I get a "Rolling Plan" or "Big Bundles" pay as you go? What's the difference?

Resolved! O2 Open - Fire Brigade Eligibility

Is there any way for Fire and Rescue employees to take advantage of the 25% airtime discount when upgrading? I can access the offer via the Blue Light Card app and have used it before when I worked with the NHS but having text the 61202 number it see...

Resolved! Direct debit change

HiSpoke to O2 yesterday to add an additional line. I confirmed that the current DD was fine but he still took the bank details again. This morning I got a text and email below. My O2 app still has the correct payment method of DD. Anyone else had thi...

Resolved! upgraded my phone, i now have 2 accounts in my o2

ive just upgraded mt phone and received a sim card with it, i though i had upgraded my existing account, looks like im going to be charged twice??

Resolved! Your account is changing. You’ll need to set up a new, additional Direct Debit/s

Hi all, On the 17th of January I received an email with the same heading as above and today I received a letter through the post with the same subject. It says I can set this up by calling 202 or 0344 809 0202. No one I speak to knows anything about ...

Resolved! Balance

I just clicked top up and added £10 to my balance I’d like to use my balance to pay for a £10 tariff but it’s only giving me the option to pay another £10

Resolved! Change account over to daughter

Hi, I currently have 2 mobile numbers one of which is my daughter's. The contract is just about to end, and she is wanting to keep the number and take out a new contract with O2 in her own name. Any ideas how I can go about this? Many thanks in advan...

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