Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! CHANGE PHONE NUMBER

Is it possible to change phone number?

Resolved! UPGRADE

upgrade my contract

Current tariff

My contract expired in July 2023 is this the best tariff I can have ?

Bill

Absolutely ridiculous service query not resolved and keep getting cut off

Account

Tried to add new line was told there is a problem with my account please explain

Returns

Hi all,I seem to be having issues with a return but cannot get anyone at O2 to get the jist of it. i have returned a handset that should of been an upgrade, but a glitch in the App opened a 2nd account in my name. So I sent new handset back to cancel...

Resolved! Moorcroft

Hi Can anyone help I have a watch linked to my phone account and this account has been passed to Moorcroft due to a late payment which I wasnt aware of! I called today as my phone wont connect to 3/4/5/g and been told the phone has been restricted an...

Resolved! Roll plan

I was deducted the 10 pounds per month to reset my data plan, as usual on the 7th of each month and still have no internet access with my sim card. I don’t understand what happens

Resolved! Sim

How do I cancel my.pay monthly sim

Resolved! £10 taken from bank but O2 didn’t put it on my account

I set up a rolling plan lat October. O2 take £10 from my bank on 22nd each month. Got a text 18 Jan at 08:00 saying they would take £10 on 22 Jan which they did (it’s on my bank start). But on Wednesday 23 I didn’t have a rolling plan. I had to add m...

O2

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