Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data Contract

I was transferred to O2 from Virgin mobile last summer. My data contract says it has 4 months left to run. If I decide to leave do I have to buy out the remainder of the contract?

My phone number still associated with a business account closed in 2017

I had a business O2 account which I closed in 2017 and transferred the number to a pay monthly account with Virgin mobile. No issues until Virgin mobile moved to O2 and I tried to get My O2 to work, basically I gave up but due to emails received from...

Resolved! cancelling contract

how do i go about cancelling my O2 mobile contract

Resolved! Unrequested change

I refer to your email and text message of 13th February entitled “We’ve made the change you requested”. I have not requested any changes to my contract with O2. In both your email and text your refer to my “supercharged benefits with Virgin Media”. I...

Resolved! Disney

I'm being charged for disney and I don't want or use it

Resolved! Switch up process

well after a lot of confusion between CS and some stores about requiring a full credit check for switch up, I finally popped into Eldon Square in Newcastle and spoke to a lovely member of staff, she took me to one of the desks and asked what was my c...

I cancelled my contract but still received a bill

Hi, I disconnected and received confirmation but you still sent me a bill? Please can you have a look into it Modify order : (REMOVED) Airtime plan 5GB Promo, Unlimited UK Minutes, Unlimited UK Texts, 18 months Disconnection: (REMOVED) scheduled for ...

Network error but monthly bill has been paid

Hi o2, I have been charged the regular £15 per month from my bank account but my network is not working. please help me. kind regards

Rolling plan disappeared

I got a text from o2 saying I was out of data which is strange because I have a rolling plan and my monthly payment went out only 2 days ago. Went on the app and can see it says my payment was taken but that I have no rolling plan set up, which obvio...

No signal

Hi, I got a new sim yesterday but I am getting very little signal and no 3g, 4g or 5g.

O2

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