Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Phone data and calls/texts not working

Is anyone having issues? I have no connection when not connected to WiFi. I also cannot make calls or send and receiving texts. I cannot ring the 02 help junker as I cannot make calls. And the chat help robot facility is a waste of time.I want to be ...

Bill

Ive paid bill but phone keeps asking me to pay for it

Resolved! O2 refresh upgrade with ongoing device plan

Hi o2 have offered me an option to upgrade by either paying my current device plan in full or upgrading and continuing to pay my old device along side my new one for the last remaining months. If I chose to upgrade to a new phone and pay my old devic...

when will my old number go on my phone

Contract

Hi, I have text the wrong number and now it comes up that I am leaving the contract. I do not want to leave my contract, it was accidental. How do I stop this? Thanks

Contract ended but still being charged for contract

My contracted ended and still being charged the same price for my phone even though my phone is paid off now. How do I change the tariff

I’ve gone from contact to a sim only contact

Hi I’ve gone from pay monthly and have upgraded to a sim only contract and kept my phone do I have to cancel my direct debit for the one I pay now and will a new one automatically for the sim only contract

Resolved! Freezing sim

Hi, I have been travelling in South America for 3 months and am away for another 3. I am still paying for my sim that I’m not using, is it possible to freeze sun and stop payments until I’m back ? thanksLorna

Resolved! Increased bill

My bill has increased, no service where I live. Why am I paying more for something I cannot use?

Why can I not see my bill? I need someone to talk to!

I need someone to talk to.

O2

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