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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 20981 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 194251 Views
  • 2 replies
  • 2 kudos

Resolved! Switch up process

well after a lot of confusion between CS and some stores about requiring a full credit check for switch up, I finally popped into Eldon Square in Newcastle and spoke to a lovely member of staff, she took me to one of the desks and asked what was my c...

iancarr by • Level 1: Joiner
  • 763 Views
  • 6 replies
  • 2 kudos

I cancelled my contract but still received a bill

Hi, I disconnected and received confirmation but you still sent me a bill? Please can you have a look into it Modify order : (REMOVED) Airtime plan 5GB Promo, Unlimited UK Minutes, Unlimited UK Texts, 18 months Disconnection: (REMOVED) scheduled for ...

MarekW by • Level 1: Joiner
  • 182 Views
  • 1 replies
  • 0 kudos

Rolling plan disappeared

I got a text from o2 saying I was out of data which is strange because I have a rolling plan and my monthly payment went out only 2 days ago. Went on the app and can see it says my payment was taken but that I have no rolling plan set up, which obvio...

No signal

Hi, I got a new sim yesterday but I am getting very little signal and no 3g, 4g or 5g.

Abs77 by • Level 1: Joiner
  • 133 Views
  • 1 replies
  • 0 kudos

My account

My account has been canceled without my authority. Please help me to continue my account with O2

Kenny64 by • Level 1: Joiner
  • 193 Views
  • 4 replies
  • 0 kudos

Urgent

Help, I changed tariffs on both mine and my husbands phones on 26th January. Both phones on my account. I am on holiday abroad and my phone has been disconnected. My number is no longer in my account. Please advise

Woody31 by • Level 1: Joiner
  • 148 Views
  • 1 replies
  • 0 kudos

Urgent

I currently live in Dubai and I am unable to resolve this issue that has been going on since August. I am extremely disappointed and fustrated with this service. I have a pay monthly SIM card which I cancelled on the 16th . I then purchased a pay and...

Anita94 by • Level 1: Joiner
  • 238 Views
  • 2 replies
  • 0 kudos

Resolved! Cancel contract

How and when can i cancel my current contract.

darrenb14 by • Level 1: Joiner
  • 362 Views
  • 1 replies
  • 0 kudos

Other charges & adjustments removal

Hi team Hope you had a good weekend I was chatting with one of your customer service member last Sunday, 4th of Feb regarding Other charges & adjustments on my bill for December 2023 and January 2024 where they confirmed that I will be refunded for t...

Martina4 by • Level 1: Joiner
  • 157 Views
  • 1 replies
  • 0 kudos
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