Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Late payment

Delayed payment

Resolved! My mum got scammed and o2 are doing nothing about it.

Hi, not sure if I picked the correct board. However, my mum got scammed a few weeks ago, not sure exactly how it happened but a fake o2 call is the best I got and not sure what info was given over as my mum forgets things but somehow they sent her a ...

Direct Debit Fiasco

Well today is fun.This morning (4th April) O2 have SMS and emailed me to say "There has been a problem with your direct debit". 29th March I got an email saying:Your Direct Debit has changed – you don't need to do anything. This is for information on...

Resolved! Mastercard text

I upgraded my sim and have been awarded my digital Mastercard by having a link in the text. This tex takes me to my account but nothing about how now to get the reward I have been awarded what can I do

Resolved! Hwonto activate sim

How to activated new sim card

Loss of service in area I most frequent - o2 admit they can’t do anything

I took my O2 contract out in October after problems with Threes network. They were unable to fix the network issues at my work and let me out the contract, very apologetic. it is vital I have access to data and network here, as I have a disabled daug...

upgrade

HiI want to upgrade but I will not pass ythe credit check .Is there anything you can do to help

Resolved! Change Direct Debit details (new bank)

Hi! New customer on pay monthly. Had 1 bill and 1 direct debit so far. Can't get thru to anyone on the app always says "too busy". Just trying to change direct debit details (new bank). Can't find it anywhere in myo2. Also every time I try to log in ...

My bill

Hi I have my bills so is phone about to be barred

Resolved! Switch up and Disney plua

Currently have a o2 switch up contract and I’m thinking of switching up to a new handset. My o2 extra I selected with my first contact was Disney plus and I am now paying for the Disney service as I’m 7 months into my contract.if I switch up to a new...

O2

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