Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18731 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 188055 Views
  • 2 replies
  • 2 kudos

Resolved! Leaving question 14 days

So my sim-only plan is still only 12 days old a different network has the phone I wanted it arrived today.I have my PAC to port out but only got to do it this evening The message about the pac says I have to port out by the 8th February but the day t...

Migration from pay monthly to pay as you go nightmare!!

Please help me! I initiated a migration from a monthly plan to pay as you go today with O2 customer service over the phone. As soon as the lady submitted the migration form, my number was disconnected. I am now stuck with a new number that was only m...

Stas by Level 1: Joiner
  • 229 Views
  • 2 replies
  • 0 kudos

Resolved! Trying to apply O2 Open Discount

Hello, I've just upgraded my contract, changed tariff, and started a new contract on a new phone. I've tried to add the O2 Open Discount, however it's saying I'm out with the 28 days to apply the code - the contract start date given is for my previou...

Dutch by Level 2: Apprentice
  • 313 Views
  • 1 replies
  • 0 kudos

Porting Nightmare - PLEASE HELP!!!

Hi all I am currently having an absolute nightmare porting my number over to O2. I would really appreciate it if someone could set this right as I have spent over 15 hours on the phone trying to resolve this matter with O2 customer support over the l...

farooq410 by Level 1: Joiner
  • 697 Views
  • 4 replies
  • 1 kudos

Resolved! account access

i have 2 phones on my account , i cannot access the 2nd phone details , any ideas ?

RoyT by Level 1: Joiner
  • 245 Views
  • 3 replies
  • 0 kudos

Resolved! Calls , internet issue in Brighton area

Hello, Since 15 of January, I can't make any phone calls or receiving. Texts are working sometimes. Mobile internet is not working at all. My phone is showing signal ok. Its not only my mobile, my wife has the same issues so as my friends who live in...

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Anonymous by Not applicable
  • 4747 Views
  • 18 replies
  • 1 kudos

account query

Hi O2, I have an account query that I need to discuss please

David_1 by Level 1: Joiner
  • 149 Views
  • 2 replies
  • 0 kudos

Financial statement request forms

Hi, ive fallen on really hard times and my phone number has been disconnected. I called up and eventually got through to the payment support team after hours of trying and they said they will send out a financial statement request form but im not sur...

Bradsav by Level 1: Joiner
  • 184 Views
  • 3 replies
  • 0 kudos

Resolved! data

i ran out of data yesterday which i thought was okay because my rolling plan tops up today, the money was taken out of my account this morning but my data has not renewed and ive not had any all day

grace8 by Level 1: Joiner
  • 130 Views
  • 1 replies
  • 0 kudos

Porting number not done after 8 days

Hello. Am frustrated about what your customer service team. On the 21st of January I signed up for new contract with o2 with 2 of my existing number and porting them from three to o2. Iv been told my sims will arrive within 3 to 5 working days and my...

Wafic by Level 1: Joiner
  • 730 Views
  • 9 replies
  • 0 kudos