Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My mum's accounts.

Hello. My mum has several accounts on her line. She has been on the phone for the last few days for 5 or 6 hours at a time (not kidding) she paid over £100 for her different bills but it's saying 'not paid', the money has been claimed from her bank a...

Changing my payment date

I want to change my phone bills to a different date, how do I do that ?

hard to get through

trying to get through to a human seems to be impossible, i want to talk about a bar on my account, live chat wont help me and 2 hours on the phone yesterday, now im trying again so great being an 02 customer. Why is it so difficult?

Resolved! I can’t find how to verify my age to turn off safety search settings

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Resolved! Error code 08 Apple Watch Series 8 - no one at o2 can help!

Day 5:We’re setting up your Apple Watch on the O2 network and we’ll text you when it’s all done. If you don’t receive a text within 24 hours, call 202 for free from your O2 mobile, quoting reference code 08. 3 o2 shops, phone calls into 202 no one ha...

Phone on rent from o2

Hello last night I made a contract with you and pay 30 pounds to plan and to phone iPhone 15 pro max you said was approved and you took my money and I don’t even have an order or delivery notice….

why I still don't get my new pay monthly sim

my order number is (REMOVED), I wanna know when can I get it.

Upgrade

Have tried to upgrade my iPhone. Get to the final stage of checkout and am told to contact sales staff

Resolved! Payment arrangement

I’ve been trying to call to set up a payment arrangement since Friday last week no one is answering I have been on hold for over 2 hours each day. my phone is now restricted and probably being cut off anytime. What else can I do? I've also sent messa...

3 sims 2 phones 10yrs wrong charges - HELP

Hi all I will try to be brief as it’s all so convoluted it’s ridiculous! 1- I have a recon phone with 02 I’ve been trying to return since day one as faulty to no avail! I don’t wish to keep it. It constantly turns off I have stage 4 bowel cancer I ca...

O2

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