Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18729 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 188015 Views
  • 2 replies
  • 2 kudos

Payment Pending

My Bill is due on the 15th. On the 10th I went on the o2 website to pay it, the web page went white & nothing seemed to happen. I checked my Bank & the amount due is in my payment pending & has been for 4 days & in My o2 it still says I've not paid t...

KD692 by Level 1: Joiner
  • 189 Views
  • 3 replies
  • 0 kudos

Resolved! SMS charged as MMS

Not sure why I have been charged for MMS for sending a couple of SMS. I have double checked the entries and yes. I have been charged when I should not have. Also, not sure why I cannot speak/chat to O2 about this. Very unsettling.

NotMMS by Level 1: Joiner
  • 128 Views
  • 1 replies
  • 0 kudos

Charge to NULL

I've been charged £21.99 to NULL on my bill but havent bought anything, does anyone know what this is ?

Resolved! Data Contract

I was transferred to O2 from Virgin mobile last summer. My data contract says it has 4 months left to run. If I decide to leave do I have to buy out the remainder of the contract?

DJS63 by Level 1: Joiner
  • 194 Views
  • 2 replies
  • 0 kudos

My phone number still associated with a business account closed in 2017

I had a business O2 account which I closed in 2017 and transferred the number to a pay monthly account with Virgin mobile. No issues until Virgin mobile moved to O2 and I tried to get My O2 to work, basically I gave up but due to emails received from...

EMOG by Level 1: Joiner
  • 153 Views
  • 1 replies
  • 0 kudos

Resolved! Unrequested change

I refer to your email and text message of 13th February entitled “We’ve made the change you requested”. I have not requested any changes to my contract with O2. In both your email and text your refer to my “supercharged benefits with Virgin Media”. I...

John57 by Level 1: Joiner
  • 137 Views
  • 1 replies
  • 0 kudos

Resolved! Disney

I'm being charged for disney and I don't want or use it

Justbrian by Level 1: Joiner
  • 163 Views
  • 1 replies
  • 0 kudos

Resolved! Switch up process

well after a lot of confusion between CS and some stores about requiring a full credit check for switch up, I finally popped into Eldon Square in Newcastle and spoke to a lovely member of staff, she took me to one of the desks and asked what was my c...

iancarr by Level 1: Joiner
  • 677 Views
  • 6 replies
  • 2 kudos

I cancelled my contract but still received a bill

Hi, I disconnected and received confirmation but you still sent me a bill? Please can you have a look into it Modify order : (REMOVED) Airtime plan 5GB Promo, Unlimited UK Minutes, Unlimited UK Texts, 18 months Disconnection: (REMOVED) scheduled for ...

MarekW by Level 1: Joiner
  • 163 Views
  • 1 replies
  • 0 kudos