Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract

I was on a O2 contract. I received a call offering what appeared to be an improved deal. I agreed to it, only to find that I was now locked into a contract with Plan.com, using O2 network services. I now want to upgrade my phone. Is there any way of ...

Resolved! contracts tarriffs pay monthly

Hi. not very tech/phone savvy. but I'll start at beginning.in 2014 I became an 02 customer. treated myself to a new phone and contract. part of the deal was a free device like a cheap version of what's now an ipad think it was Alcatel- one touch not ...

Payments not going through

Why can’t I pay my device payments online on the app or over the phone on the automated system, I have no problem with the air time, it says there’s an issue with my bank which there isn’t, I have 7 accounts with 02 & don’t particularly want to leave...

Resolved! two pay monthly accounts were opened in error still being asked for payments could you cancel again

two pay monthly accounts opened in error please make sure they have been cancelled j alexander [personal details removed]

Resolved! Order

I just signed up for contract and it said the order was unsuccessful but it still took the 30£ upfront payment

Resolved! Incorrectly charged for cancelled sim only (w/in 14 days) and 'debt' sold to debt collection company

Took out a sim only contract in September time, cancelled within 14 day cooling off period. Was then charged for next 2 months and received a bill for £95 (in November time). Contacted o2 and they said it was an error on their part and I didn't owe a...

Resolved! Bill

Hi how do you call 02 when you have had your phone restricted? Live chat is saying no agents!

Resolved! Upgrade

I want to upgrade my phone

Resolved! Poor customer service (1hr on hold and the line went dead)

I'm trying to speak with someone to cancel the contract!

Resolved! Bundle

Hi, did you have to buy a big bubdle to claim 20gb with 3 months free or wha? Cos i topped up 10 and it gives 7gb so im wondering if i was meant to top up in the first place

O2

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