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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21188 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 199244 Views
  • 2 replies
  • 2 kudos

Resolved! Payment

Why has my bill gone up so much? Also I'm being charged for disney + that I haven't used?

Resolved! Contract question

Morning. You have just sent me a text to say my contract will come to an end and do I wish to renew it. I can't understand why this is the first time you have asked me in 4 years. I want to stay on the package I have at the moment. Have you asked me ...

Resolved! New phone same number

I've upgraded to a new phone & sim but it's not due for at least a week. Will my current sim be cut off at midnight tonight or will it still work until I activate my new 1?

Groge by • Level 1: Joiner
  • 235 Views
  • 1 replies
  • 0 kudos

Had 2 bill figures, not sure if 2 separate or the figure changed.. Can anyone look into this please?

Hi there, I've had one email quoting £33.10, and a text quoting £22.17. I'm not sure if these are 2 separate figures, or 1 figure but 1 that has changed. Can anybody check this at all please? I can't check on my o2 (ported number out a couple weeks a...

awn92 by • Level 1: Joiner
  • 265 Views
  • 3 replies
  • 0 kudos

Resolved! My O2

I can not sign into the my 02 app

Dd81 by • Level 1: Joiner
  • 241 Views
  • 1 replies
  • 0 kudos

Bill

I would like to pay but my phone is locked 

Emmanuel by • Level 1: Joiner
  • 253 Views
  • 2 replies
  • 0 kudos

Resolved! Early cancellation fees query

I need to know if there's any early cancellation fees if you end your contract early. I can't seem to find the answer easily on the website, I don't really have time to call up, and Live Chat never seems to be available. Does anyone know?

Sim only

If i have a sim only contract for £8 why am i getting billed for £27

Stef27 by • Level 1: Joiner
  • 229 Views
  • 1 replies
  • 0 kudos

Spam texts with no number to block

I've started to get spam sales texts with no number associated with them to allow me to block the number. I want to stop them and can't see how. Any advice or ideas gladlty received. thanks Tvk

TVK by • Level 1: Joiner
  • 1766 Views
  • 6 replies
  • 0 kudos
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