Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Account access

I can’t access my account to pay my bill

Resolved! I have three phones registered to my O2 account...

...one for me, one for my wife and one for my (adult) son.Is it possible to give my wife and son their own My O2 accounts, so we all get billed separately? Obviously, keeping the same numbers and preferably not having to set up new deals.Thanks for a...

Resolved! Can I return sim card

I joined virgin media and I got sent a SIM card from O2 which I didn’t need Ivan I return it

Verification code

Hi I upgraded my phone to the new oppo flip after signing back in with my Google account I am unable to sign into WhatsApp or Amazon they keep asking for verification code and it's not coming through to my messenger any ideas.

Resolved! Switching new sim back to old number

Hi there, I accidentally damaged my old sim so I ordered a new one with a plan (I was previously on PAYG as I was uncertain of how my employment was going to until recently). However I was in a hurry and couldn't go to the store, so ordered online. T...

Resolved! Have been customer with the o2 since 2020

Yet every single time I’m asking for a new device or at a new contract with something they do credit check and they coming to me back. I said I said I decline. I think I am not being appreciated match from o2? as I’m paying almost 4 years, the contra...

Resolved! unable to access my online account

can't get access to my online account

Transferring number to O2 and porting issues

I've been scrolling through this community board to work out what to do about my porting issues. It's a recurrent problem on these forums, with many of us having issues. I've called O2 thrice, used the live chat function twice and been into the store...

Resolved! Porting issues.

Hi I have recently transferred from EE to O2 and have had issues after setting up My Esim and porting my number. My Esim worked with my temp number but when my old number ported across I have no connection. I have spoken via the chat on several times...

Resolved! Charged for use in USA - Have "Volt O2 Travel Inclusive Zone" bolt-on

I have two numbers in my name, for both myself and my wife. Because i'm also a Virgin customer, I have the Volt features added, including the Volt O2 Travel Inclusive Zone bolt-on.However, upon returning from a holiday to America this weekend, I find...

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