Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Unexpected termination charge for SIM cancellation due to price increase

Hello. As per title, I have a Virgin Media VOLT/Ultimate package which includes an O2 sim. In response to the recent price increase announcement and confirmation I am free to leave, I cancelled via the Virgin Media Whatsapp group, but was told I need...

Resolved! Upgrade

Hi can I upgrade yet? What deals do you have for samsung

Avoid Signing Up For Contract if You Can

Since receiving my phone through O2 in June 22 I've had intermittent/no/poor services regarding my signal and data.I contacted O2 and was told there's nothing they can do as a phone mast is down in my area.I wasn't satisfied after months of poor serv...

Resolved! O2 customer for life - now I'm thinking of leaving

I'm 30 years old and I have never been with any other company than O2 since I had my first phone around 13. I suppose you might say I've been comfortable with all the errors, but now I'm getting incredibly annoyed. My partner passed away in September...

Resolved! thinking of leaving -

I would like to speak to a customer service representative. Please ring me xxxxxxxxxxx as I am fed up with holding [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Haw pay left my bills finaly

You - 12:32 PMHy i have one problem my bill finish in januari 2023 just i have left to pay finali bylls 0,05£ no understand o2 no removed from my debit direct the finaly bill 0,05£ because i have direct debit from 1januari have transaction this money...

Resolved! New device and rolling sim

Hi , I have just took out my first contract phone , I decided to take the contract over 7 months as I didn’t want a lengthy contract , does anyone know if I can cancel the sim once the 7 months are up and my device is paid off ? Thanks

Resolved! Order delayed

I ordered a pay monthly phone yesterday with o2 payed the upfront cost for click and collect the same day. I still am yet to receive my order number is there any way I can speed things up?

Is this a real text? I think a scam

So I’ve just upgraded my phone all online, got my messages and contract etc: but then I got a text from a number8101921 saying it’s o2 that I need to click this link to finish my contract for my o2 refresh, I haven’t clicked anything of course as I u...

RPI 2023

Seems O2 have been a bit cheeky with there RPI increases to new iphone 14 pro's and pro max's this year. The price increases are meant to be applied to airtime plans. However, now looking at device plans for iPhones 14 pro's and pro max's over the co...

O2

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