Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! thinking of leaving -

I would like to speak to a customer service representative. Please ring me xxxxxxxxxxx as I am fed up with holding [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Haw pay left my bills finaly

You - 12:32 PMHy i have one problem my bill finish in januari 2023 just i have left to pay finali bylls 0,05£ no understand o2 no removed from my debit direct the finaly bill 0,05£ because i have direct debit from 1januari have transaction this money...

Resolved! New device and rolling sim

Hi , I have just took out my first contract phone , I decided to take the contract over 7 months as I didn’t want a lengthy contract , does anyone know if I can cancel the sim once the 7 months are up and my device is paid off ? Thanks

Resolved! Order delayed

I ordered a pay monthly phone yesterday with o2 payed the upfront cost for click and collect the same day. I still am yet to receive my order number is there any way I can speed things up?

Is this a real text? I think a scam

So I’ve just upgraded my phone all online, got my messages and contract etc: but then I got a text from a number8101921 saying it’s o2 that I need to click this link to finish my contract for my o2 refresh, I haven’t clicked anything of course as I u...

RPI 2023

Seems O2 have been a bit cheeky with there RPI increases to new iphone 14 pro's and pro max's this year. The price increases are meant to be applied to airtime plans. However, now looking at device plans for iPhones 14 pro's and pro max's over the co...

Resolved! New contract

I have added a second line but i got an email yesterday saying we have your order but it’s still got a black tick by the order processed. I stated order under review but I’m confused due to the email

Resolved! Outstanding bill

Hiya, I received a bill from O2 after I left for a final payment of £18.04.I was asked to login in to my O2 and pay by following a link, I did this but had no payment option in My O2 anymore. I rang O2 to sort payment and was told I can not pay the o...

Resolved! No signal again

Paying monthly for a service I can’t use no signal and being told by an 02 service advisor to ensure Wi-Fi calling is on. I should not have to put Wi-Fi calling on to accept/make calls. The contract is not being adhered to by yourselves and I would l...

Resolved! Last payment to be made

Hi I need to pay my last payment of £17.23 for my phone plan account no xxxxxxxxxx mobile account no xxxxxxxxxx. but I have been able to make a payment on my o2 App [Mod edit: Please do not share personal details as your posts are visible to the publ...

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