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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21950 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 210919 Views
  • 2 replies
  • 2 kudos

Resolved! Extra charges an payment date change

I spoke to someone the other day an she said she would take off extra charges as i didnt get the service and change payment date to 31st of every month now ive been cut off an she said i wouldnt

LS91 by • Level 1: Joiner
  • 310 Views
  • 2 replies
  • 0 kudos

O2 Volt Virgin media right to cancel.

Virgin media sent me a letter saying: You can change or cancel your package, including your o2 volt sim, any time before 5th April 2023, without paying any cancellation fees. However when I call virgin and o2 I am left holding for hours, getting cut ...

Resolved! Any way to "appeal" to O2 to improve coverage/install mast?

I have an O2 phone and have had for many years. I moved house 4 years ago and although I'm v near the M25/London in a built-up area, I get no signal at home. No bars. In the garden I sometimes get 1 bar and "H" internet which is I believe the equival...

Robatwork by • Level 1: Joiner
  • 666 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Repeatedly Neglects To Report My Regular Payments To Credit Companies, Keeping My Score Low

For over two years now, I'm constantly struggling to get O2 to report my regular payments to the credit companies which consistently keeps my credit score low because no reports from the O2 reflect my payments. I've also twice tried to physically com...

Resolved! Security codes not accepted

Hi. Just been switched from Virgin to O2. Trying to change password. Account details page texts a security code that takes so long to arrive that the website times out. Login again and reopening the page then sends another code (so the first one sent...

Resolved! How do I cancel?

Hi, I am needing to cancel my sim plan as I am no longer usual the number as I am travelling New Zealand but is there a way to cancel my sim but keep paying for my phone monthly? Thank you

TLeigh by • Level 1: Joiner
  • 285 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming

I am on a pay monthly tariff covering 72 countries including St Martin (Dutch) where I am located with the tariff offering giving me 25MB data in Europe (incl. st martin). However I have recieved a text from O2 saying I will be charged £7.20 per MB t...

Angry123 by • Level 1: Joiner
  • 2101 Views
  • 14 replies
  • 0 kudos

Travelling in Canada

I am going to Canada soon. When I've selected the O2 Travel bolt-on on the O2 website I get a message saying "This Bolt On isn't compatible with the Standard Rates in our Europe Zone Bolt On you already have".I don't understand how this is relevant.

Davo64 by • Level 1: Joiner
  • 1644 Views
  • 4 replies
  • 0 kudos
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