Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgraded, but DPD do not have parcel

Hello there! I am hoping someone could assist, on the 23rd May i paid off my contract and upgraded to a Google Pixel 7 Pro which I was expecting the day after. I then received a text saying it has taken a little longer to process and should be with m...

Sim not provisioned for voice

Hello, I don't have network I can't call or use data mobile . Writing sim not provisioned for voice what I should to do

Resolved! NHS Discount - Won't accept email or payslip!

I'm trying to sign up for the NHS Discount. It won't accept my work email address, which clearly ends .nhs.uk as a valid work email and it will only accept the payslip in certain formats which I can't seem to save the document in. Should things reall...

No Service everywhere

A month ago my O2 phone / number stopped working. I just get No Service everywhere. I also have a Virgin Media SIM and this works perfectly in the same phone. I referred this to O2 support when I was out of the country and they said a) there is no co...

Need to understand the process of cancelling a contract

Hello, I've requested the PAC code. So I want to cancel my sim only contract I have been on with Virgin Mobile, who transferred me to O2. My next payment is due **Personal info**23. On my O2 site/account there is no option to cancel my contract. I do...

Resolved! change tarriff

I want to change my tarriff

Resolved! Change of Direct Debts

I can't use your function of "bills and current charges" when i press the button, need to login again and again, finally showing me "Oops. We've had problems fining your account....". So I can change the detail of direct debts account. I'm very frust...

Resolved! S23 ultra promo redemption

Hi all, I have received my redemption code for my buds2 pro.When I try to order and checkout, it says something went wrong.This has been happening over a week. Any suggestions?

Resolved! Phone upgrade

Hi I'm thinking of paying my phone off early and upgrading, currently I use an esim so when I upgrade do I need to order a new physical sim them swap to an esim? Thanks

Resolved! O2 not accepting 30days notice

I contact o2 and gave 30days notice. Requested final bill as there was approx £80 on handset to pay. I confirmed this writing. Requested pac codes. 30days later called confirmed I was leaving again. I’m now with Tesco.Is that the end of my responsibi...

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