Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Payment of final bill

I have left 02 and transferred my existing phone number to Tesco mobile. I have had a reminder to settle my final bill but have no access to my account or phone contact for 02.

Resolved! Spend cap text messages

I'm getting numerous text messages telling me I have not set up a spend cap. Every time you send me a verification code it is the same spend cap message but no code.

Resolved! Change of delivery method

I placed an order today for an upgrade on my phone and want it to be delivered to my address. I accidentally selected collect in store. How can I change this?

Resolved! No refund for cancelled order

I ordered an IPhone 13 on the 25th of may and for a couple of days the status for my order was processing even though I paid for next day delivery, and then a couple of days later they cancelled the order without notifying me as I found out through c...

Upgrade

Hi all does anyone know how I can pay off what I owe on my contract , so I can buy another phone, been waiting for a call from the payment dept for a week now and they still haven't phoned back, any help appreciated thanks

Spend Cap and maritime roaming (Cruise ship)

I've a zero spend cap, but am going on a cruise in the near future. I read on the EU website that price caps don't apply, so wanted to check if this was correct or will my spend cap work and allow connections when close to land without clobbering me ...

Resolved! Wrong phone ordered

I’ve just upgraded my phone and it wasn’t until the process had been completed and I’d paid the upfront cost that I realised I’ve ordered the wrong phone! Is there a way to cancel the order and start again?

Calls to Virgin Media phone

I have been unable to call my work phone on Virgin Media from my personal phone on O2 as has one of my colleagues on O2. We get a message saying we can't connect to this Network. Any idea what is going on?

Resolved! My Direct Debit

You took a payment of £20 on the 3rd of May. I have cancelled this direct debit because when I signed up for pay monthly I insisted my direct debit comes out on the 12th of every month. I have had nothing but inconvenience since I signed up for this ...

Resolved! O2 switch up plus plan.

Hi all, I took out an o2 switch up last September, but in march decided I’d try a small handset, so went back on and swapped to smaller phone, told them I wanted a o2 switch up plan,, he joked and said I’d see you in few months. I’ve gone in today, t...

O2

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