Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel Contract

Hi, I'm looking to cancel my contract and don't know how to... I'm not looking to transfer my number, keep the number or keep the contract on. I've got no use for the contract at all. The cancellation guide has plenty of info if you want to transfer ...

Resolved! early termination

i want to enquire what my early termination fee is please

Resolved! SIM card cancelling

Hi I would like to cancel my SIM card line for my tablet which I honestly do not need, I am not sure why I am even paying for it. The number is [personal details removed]. Is there a chance I can get refunds for all the payments I have made because I...

Resolved! Voicemail

Hi so my voicemail recently stopped working. When someone phones me it just rings and rings and doesn’t go to voicemail ?? Can anybody help me

Resolved! Bill

I have been with o2 for forever and now I can’t view my phone bill on the o2 app. Literally only shows that I have a watch as my only device plan. Tried deleting app but no joy.

Resolved! end contract

Hi My niece Chelsea Eager has a monthly contract, Phone number [personal details removed], account number [personal details removed]. Im not sure if its in my name Tracey Murray or in her name as she uses my bank account for payments. I would like to...

Resolved! cant sign in

sign in doesn't recognise my mobile number

Resolved! phone cut off

hi I wonder if anyone else has this problem? o2 have decide to stop allowing me to make calls and texts or use my data saying I need to make a payment , but my outstanding balance is 0? and I am up to date with my bill. I have been trying to get in t...

Trying to pay off two device plans

i really am at my wits end with these shower of @@@@@@@@ been on the phone for over 3 hours now to various parts of the 02 empire from bolton to india and back to the uk i have two contracts that i got a settlement figure from them which agreed with ...

Resolved! bill

I was moved from virginmedia to o2 and have been billed for both why?

O2

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