Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Credit not accepted for no reason

Hi, I wanted to add a Apple Watch onto my current plan that I have with o2 in which I literally had to and did pass a credit check. For some reason now that I am trying to add this for only £16 a month more I am being declined as its says cannot cont...

Resolved! From pay as you go to pay monthly

I have been encouraged to switch from my pay as you go to a pay monthly sim. I was promised that my roaming would work the same for the euro zone. My phone doesn’t work at all in the euro zone

Resolved! eSim

Good afternoon. Daft question. I have ordered an eSim and about to set it up but not sure if I should take my physical SIM card out first before setting up the eSim please? Any information would be appreciated, thank you ☺️

Resolved! Cancelled phone order not cancelled

I placed an order for a google pixel 7a for click and collect from and o2 store. I changed my mind and cancelled the order and got automated texts from o2 stating if the order is not collected within 7 days we will assume you changed your mind and ca...

Hotspot

Hi I want to disable the hotspot setting. I know we can switch it on or off. but I want to disable it permanently so that no one can turn it back on.Any help is appreciated. Thanks