Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Transferring number

Hello everyone, I’ve been on the phone to a few departments at o2 but don’t seem to be getting very far. Basically I have 3 numbers on my account. My child’s, mine and ex partner. I am looking to transfer my ex partners to him but how do I do this? A...

Resolved! Disconection

Hi, you have disconnected me but i have paid my bill before due date.

Resolved! Processing order

Hello, I have an o2 contract and have done for years. I have placed an order for an Apple Watch to add onto my account, the credit check part went through, but spoke to someone online and they advised it’s not done, I have received some documents in ...

3 different direct debits?

Hi all, I have 3 direct debits coming from O2 every month. One is the bill I am emailed every month, this is what I am contracted and expect to be paying to O2. This, I assume, covers my device plan and my airtime plan. I then have two further direct...

Resolved! My phone died a week ago

My phone died a week ago when I was going on holiday. I ordered a new phone on Saturday 24/06 which arrived today 26/06. I cannot use it because it did not come with a USB c plug. I have ordered a plug which will arrive tomorrow. O2 keep sending me s...

Resolved! my bill

I wish to speak to someone about my latest bill.

Resolved! New customer

So I checkouted out online put in my PAC code and put my trade in Device. I’ve put my sim in my phone and no number transfer, also I got no links or information about recycling my phone, and apparently going on o2. Recycle my phones not in catalogue,...

Data doesnt work

I'm new,my data doesnt work,still got 9gb

Resolved! refund

hi you charged me today with 10£ while i'm not in the uk for more than month and i'm not sure when i'm back i'll not use calls.sms or internet . so i hope you refund me

Unable to make or receive calls

Hello, I'm hoping someone may be able to offer me some advice. When I call another phone, I have the dialling screen but no sound. The phone I'm calling will ring and can be answered, but they can't hear anything. I have the dialling screen and no so...

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