Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Contract ended

My 24 months contract ended in April, why is my bill higher if I am no longer paying for the handset?

Resolved! It looks like my bill comes out every two weeks is this right

Hi just checking my back and one and the wife’s phone bill comes out it seems every two weeks or 3 weeks. I can’t get through to people. What should I do

Resolved! port

Hello When will my number port over?

Resolved! why cant i log in to my02 account

why cant i log in to my02 account

Resolved! extra charges

I have recently travelled to France and Spain and can see I have 18.20 additional charges. I have a 15GB plan. I got texts confirming I could use my UK data. Some sms and mms are listed (around 10), the maximum charge was 65 pence so I do not underst...

Resolved! swap number

Dear whoever it may concern, REFERENCE [Removed] URN:[Removed] On 15th June 2023 my husband Bartlomiej Szydlowski has completed a transfer of ownership of the number [Removed] for me. Today I have all documents for another number [Removed]? This is n...

Fault coverage

Poor signal poor coverage phone keep breaking or not connecting. What can I do about as I’m still paying for this, only txt works really.

Resolved! Sim swap

I have requested for sim swap and it’s more than 24 hours and it has not been activated

Resolved! Cancel contract

Good afternoon, I am trying to cancel my o2 pay monthly contract. I can't seem to get through to anyone on the phone. Please can you advise how i do this via email/online? Thanks,Peter

Resolved! Network settings

Anyone know where I can get data settings for my phone as I’ve recently moved from Virgin and the signal is ****** tia

O2

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