Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Claiming Galaxy Buds 2 Pro

Hi all recently upgraded to the S23 Ultra, very happy with the phone. Huge jump in performance from my S20 Ultra. Just wanted to know how to claim the free promotion Galaxy Buds 2 that were advertised upon purchase. If anyone has claimed theirs or kn...

SIM-only £5 application credit check denied!

Hi, so I've been with EE for like a year and a half and wanted to jump into o2 for only 5gbp per month (10GB data, so same as I had with EE), but after creditcheck screen I got a message on screen saying I was denied.Checked up with Experian and even...

Resolved! Demand for payment on a cancelled account

I having demands for payment on an account that was cancelled due to an error by one of your customer service team. Even though I paid the remaining balance over a month ago. very bad.

Resolved! I now have two SIM cards

On the 27th June I ordered a new monthly paid SIM for my iPad. This did not arrive on time so I contacted O2. They could not track the orginal order. A replacrment card was ordered. They both arrived today. Now I can't get the robot to understand wha...

Resolved! Cancel contract

I need to cancel a contract that is due to run out . And the help pages and numbers aren’t any help. Any suggestions

Resolved! O2 Travel Inclusive Zone Bolt On

I'd like to know if my current SIM pay monthly tariff includes the Travel Inclusive Zone Bolt On and I have a few other questions... Will it work in Canada?Is my allowance the same as my normal contract eg unlimited minutes and messagesHow much are t...

Resolved! Direct debit

I would like to change the date of my direct debit please.

Resolved! SIMM contract

My O2 have said I can have a new contract = Monthly contract of 10GB for £5 per month Where do I find this deal

Incomplete porting

@O2Sarah- I have taken out a second line and ported my number over from previous network vodafone. Was meant to be completed on Friday the 23rd. Still waiting as people cannot call me or text me. Its over a week and half and numerous calls to o2 has ...

Resolved! Audible Add On

Why am I being charged for Audible?

O2

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