Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Data at 30Gb but should be 60GB

Hi,I'm on the £8 for 30Gb of data but I'm with Virgin so this was increased to 60Gb however my O2 only shows 30Gb. Do I need to do something to increase this to the 60Gb agreed?Thanks,Geoff

Resolved! Pre contract documents

I have an email from you containing pre contract documents valid untill today midnight. I would like to continue and process this contract.. how do I do this?

Resolved! SIM not working

Just got a new phone and SIM but keeping my old number. Old phone has old SIM. New phone has new SIM. Neither work now. Please help!

Resolved! S23 ultra

If I buy my s23 05/07/2023 will I get code for free earbuds?

Can't text

Can't text! Samsung s21 FE can't send message with o2 - error 0 Been like this 2 weeks!!! Many complaints to o2 still isn't sorted!

Changing Tariff - deactivates account?

hi so today I changed my tariff on my o2 - shorty after I had no service and my o2 isn't loading. Spoke to customer service on chat and apparently my account has been deactivated. I called customer service (03448090202) and was told I need to have a ...

Bluelight Discount 25% O2 Refresh

I am a bluelight card holder and received their weekly email. This offered 25% off O2 refresh plan. I had my discount code emailed to me - but when I changed my O2 plan there was no where to enter the discount code. How do I resolve this?

Resolved! Change order

Ive just placed an order for a new phone and I picked the wrong colour, is there any way I can amend this?

Resolved! Galaxy S23 earbuds

I was told I would receive a text to claim my free earbuds if you bought s23 but i havent heard anything from O2, can not get through to customer services, can anyone help pls. thanks

Resolved! Tariff

Is it possible to continue paying for a handset but cancel your tariff? Coverage is non existent where I am and needing to use another network. Thanks

O2

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