Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Logging on

I was changed from Virgin to o2 last night. I am unable to log on

Resolved! Moving mobile number

Hi, I've recently had my contract moved over from Virgin to O2 and at about the same time I took out a new contract via buymobiles with O2.I'd like to close my old account and move my old number to my new account but it's proving very difficult. I've...

Resolved! Possible scam call

I've just had a call from a London landline number offering me a 30% discount on my pay monthly bill. Scam or not

Resolved! ‘Connected device’

Hi - quick query: I have SIM only contract with O2, having bought phone and watch direct from Apple. Watch is listed as a ‘connected device’ (or ‘associated device’ ) on the phone contract. If I update watch or phone - probably watch fairly soon, pho...

Resolved! Opera telecom

Hi, I incurred a premium charge for receiving a happy Christmas message that seems to have been sent (completely unsolicited) by Opera Telecom - 79050. How do I report this, stop them doing it again and to others, and get money back from O2 who levie...

new sim

Hi i ordered a sim only contract 2 weeks ago ive been given a number, but as yet not received a sim to my home address regards Mark

Resolved! Phone

I ordered a new iphone 14+ and it’s took money out of my account but it says it something went wrong what do I do?

Resolved! Upgrading my contract

i am wanting to change my tariff to a larger package

Resolved! PY

How do I pay my bill when I have been cut off

Resolved! Large price increase on phone plan

Hey everyone, Has anyone else had quite a jump in their direct debit? My plan/phone has gone from being £47.84 to now being £76.47. I've had no emails or letters to tell me of a price increase, I was expecting possibly about £54 with inflation, but n...

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