Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Strange text from O2Roaming

Just woken up at home in the UK to a strange text from O2Roaming: Welcome to EGYPT. While you're here calls back to the UK will be £2.00/min. To receive a call it will be £2.00/min. Texts are 50p to send and free to receive. Data is £7.20/MB and will...

Resolved! Bills

Why is my bill so high

Fraud and cancelling an order

Hi Within minutes of hanging up fraudsters call, I realized that I was scammed. So I phoned O2 immediately. O2 confirmed that I was scammed and the fraudsters have placed an order for an iPhone 14, over £1300. O2 could not cancel the order and referr...

Resolved! Boll

Hi, I've recently been changed over from Virgin to O2, but I'm unsure what my package is. I have money from o2 coming out my bank and separate money from virgin coming out too.

Resolved! Change my tariff to fit my usage

I want to change my monthly tariff from £25 per month to £10 per month

Resolved! Cancelling a wrongly sold sim-only contract

I recently bought a Virgin media and O2 sim volt deal. While on the chat with the O2 agent to purchase the volt deal, I was incorrectly given an expensive sim deal I hadn't asked for. When I pointed that out, the agent apologised and said that they w...

Resolved! How to complain

How do I make a complaint? I have not been able to receive calls or texts since my phone was migrated on 1st July. O2 have not got back to me despite me calling numerous times. I have been promised call backs but nothing. I have asked to be put throu...

Resolved! Mobile billing

I have been charged 6 times don't know why

Resolved! From Virgin Mobile - Final bill

Help! I seem to be stuck in O2 billing hell. I was a Virgin mobile customer I was migrated over to O2. However I get no O2 reception in my house. So I ported out to another provider Lebara within a week of being ported to O2. O2 still seem to have de...

Resolved! Phone calls

My mobile won't either make or receive phone calls or send or receive texts. A message comes up to say "Not registered on network"

O2

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