Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18739 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 188232 Views
  • 2 replies
  • 2 kudos

New contract

I’ve had no confirmation by email and I’ve paid money upfront. I may have not completed the sign up

Danield44 by Level 1: Joiner
  • 86 Views
  • 1 replies
  • 0 kudos

Wait till account goes into arrears

Hi, I received a bill for £680 but I cannot afford to pay it. I called o2 and they advised me to wait until my account goes into arrears and then they can set up a payment plan for me to pay it off. I am a bit sceptical because I don’t want my accoun...

Adia by Level 1: Joiner
  • 410 Views
  • 9 replies
  • 0 kudos

Complaint

Hello, I have rang a couple of times about my bill recently increasing. The first time i rang, one of the providers hung up on me. I wasnt at all rude, they just cut the hold off that i was on and never called back. The second time i called i was on ...

Credit risk team

I upgraded my handset, paid the fee then had to speak to credit risk team. The person I spoke to said my order had been accepted and I should receive the phone within a few days. I received an email also saying similar. My online account isn’t showin...

js7590 by Level 1: Joiner
  • 249 Views
  • 1 replies
  • 0 kudos

Wrong phone delivered

So I was due an upgrade on my S21 Ultra, and I thought, I'll get a nice shiny new S24 Ultra, with the billy bonus of a "free" pair of galaxy buds 2 and Tag thingy. Anyways, phone arrives today, and it's the standard S24 (I didn't even turn it on as I...

TheGuvnor by Level 1: Joiner
  • 188 Views
  • 3 replies
  • 0 kudos

Resolved! Disappearing numbers

I used to be able to see all my phone numbers online now I can only see one. I'm still paying the bills though.

PdhGB by Level 1: Joiner
  • 107 Views
  • 1 replies
  • 0 kudos

Resolved! Bill increase in april

I’ve had an email stating that my current airtime plan bill will be going up in April from £13 to £14.14. My current monthly plan is £7. Can you explain please or is this a scam ? I’m puzzled .

JT52 by Level 1: Joiner
  • 180 Views
  • 1 replies
  • 0 kudos