Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Travel

Does my tariff include calls made in Europe ?I'm totally confused by the O2 help on this topic!

Resolved! age restriction

Can you help me turn the age restriction off? I have a dongle and pay monthly sim and to turn it off is sending me a 6 digit code via text that I can't receive. Thanks

Resolved! Payment

Hi can I change my payment date

Resolved! Number porting - processing times

Hi, How long does it take to port my number to O2 if I have PAC code ? I am porting from Three mobile. Ofcom says it should be done within 24 hours. Practically how long does it take ? Anyone had bad experiences. Where should I complain if it takes m...

Resolved! Paying final bill when account is no longer active

I recently cancelled my pay monthly contract because I live overseas and the UK O2 sim cannot receive texts or calls. I need to pay my final bill but I don’t have a direct debt set up and I cannot access my o2 account because I no longer have an acti...

Resolved! Higher bill than expected

Hi This message says I get free roaming in Europe. So Why was I charged for 'Charges when abroad' at £2.90?This bill is far higher (£12.78) than the promised continuation price from Virgin at £9.30. Not too happy up to now! Catherine Greenall

Resolved! Overcharge on Pay Monthly account

I think I have been overcharged for some international text messages as part of my last bill. How can I sort this out?

Security camera

I would like a SIM card for my security camera

Resolved! Name change

I need to change my surname on my account

Suspicious email - noreply@s-email-o2.co.uk

Hi, I have received an email from noreply@s-email-o2.co.uk and would like to confirm if the email is from o2 as the contents contains all my correct details and it looks like it’s from o2 just the email domain looks fishy. Please confirm. thanks!

O2

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