Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Renaming numbers on my account

I have 2 numbers on my account, for some reason the 2nd number has my wife's first name but both numbers are in my name so how do I rename the other number with my name

Resolved! Sim activation

How do I check if my sim is activated?

Resolved! Will putting a bar on charge-to-mobile stop things getting charged?

My bill has been ridiculously high each month. Under “Things you’ve bought” almost tripling my monthly bill. However, I am unable to see exactly what I have bought and cancel it there and then. I have an iPhone now and have been told by CS that I had...

Resolved! Contract ending, does my Disney+ discount stay with me on rolling contract

Hi, My contract is coming to an end and I want to know what happens to my Disney+ discount. Does it continue on, once the contract becomes a rolling contract? Or, as you don't appear to get that benefit on a rolling contract does it go up to full pri...

Taking Customer Service to an All Time Low - The Worst Experience Ever - TRY GETTING A VAT INVOICE

I am really hoping someone here can help, O2 clearly can't and this might get a little Ranty, so I will apologise in advance. On Monday 4th March I was completing some work (old) expenses which included paying for my mobile bill. To my shock, the sys...

Resolved! Roaming query

I live in Ireland (North) yet I can’t make calls to the Republic of Ireland (south).I was not made aware of this when changing tariff.

Resolved! Friends and Family Discount Disapplied Without My Knowledge

So I have only just discovered that my 30% Friends and Family Discount has been disapplied since I upgraded a while ago. This was despite the fact that it explicitly stated that this discount had NO expiration date. Apparently after 'chatting' to som...

Customer services

Been on phone for 1 hour no answer

Signal

Anyone else paying their phonebill month after month to have no signal? Even though their phone states they have 5G and O2 are being no help whatsoever???

Texts and calls blocked

I assume I have (unusually) used up my data allowance, so my calls and texts are blocked. I tried to increase my spend cap online. This entails O2 sending me security texts which I am unable to receive so cannot proceed! I cannot call 202 for help as...

O2

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