Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Not receiving texts for 2 factor authentication

Most texts come through fine, but I do not receive any texts for 2 factor authentication or verification codes. I have a Motorola Edge 20 lite. Can someone please help me with this.

No mobile data

No data on and owing to pay why is it not on

Resolved! my bill is to high

My bill is to high, I need assistance to review my tariff

Resolved! Been given extra minutes I cant see, is this correct?

I was on a £11 contact which just ended so wanted to upgrade my phone, I managed to negotiate a Samsung Galaxy Ace 2 with Unlimited texts and 100mb data usage, however the minutes was only 50 when before I had 300, so the online chat person said she ...

Resolved! Bolton

i want to remove my bolt ons please

CANCELLING AN ORDER

I recently cancelled an order of an upgrade bundle with Virgin Media which included an element with 02 of a SIM card which I didn't need so cancelled the order with Virgin & 02. However I have now been charged for the cancelled order (25.00) . The mo...

Resolved! Hello. I can't track my order

Hi. My name is Andrei and i have an order from Yesterday 23.08.2023 which i can't track.Order nr: ms-324512188 thank you.

Proof of Purchase for Device Needed for Samsung Warranty Repair

Hi, I am sending my Samsung Z Fold 4 off to Samsung to be repaired under warranty rather than accidental cover, as I believe the fault I have with the inner screen (a bulge on the crease) is a mechanical one as I haven't dropped the phone. However, S...

Resolved! Plan.com

I've been approached by Plan.com asking if I want to change my tariff and offering me a cheaper deal. Is this how O2 operates these days, have they outsourced billing and tariffs to Plan.com - I am a bit nervous about giving them my bank details.

Resolved! Add iPhone to my current SIM only Plus Plan

If I upgrade my SIM only plan this weekend to a Plus Plan, can I add a iPhone to that plan at a later date or do I have to upgrade to a SIM only Plus Plan and iPhone Plan at the same time? Not sure if phone and SIM are two separate linked contracts o...

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