Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Stolen phone

Hi, I cannot find a way to order new sim directly from the website. Is there a way?

Complaint

I am b eing charged for an Apple Iphone that I do not own. Does anyone know correct email address to contact O2. Their system is useless, it keeps referring me to O2 App. I do not have O2 App. I am an "old bloke" - not tech savvy!!!Thanks

change of tarriff

hello, today i contacted 02, i explained to the lady that I live in a secure unit, and cannot have a new sim sent as its an hospital. I requested that the sim i have number (REMOVED)which is currently a £10 bundle, change to a pay monthly tariff. she...

How do I find Airtime Rewards credit on account?

Hiya, I have been using Airtime Rewards and have redeemed around £100, but I have never checked where it has gone. I signed up with my O2 mobile number, but how do I see that the transfer was made to my O2 account? I cannot see it on any bills . Does...

Resolved! New eSIM QR code required

New eSIM QR code required. hi inhabits my original eSIM pack can I please have a new one?

Upgrade issue

I am unable to complete my upgrade online at the final step as my basket either empty's itself or it loops me back a step. Also been to the o2 store four times already and they keep getting An Unexpected Error has occurred. Anyone had the same proble...

Resolved! O2 Switch Up Return Address For Old Phone

Hey everyone, Just wondering if anyone can advise what address I need to post the old phone back to? For info, I did an online Switch Up with Click and Collect at my local store. Got my new phone all set up then went back to the store to ask about re...

Sim hasn’t arrived and can’t log in

So my original contract was taken out when I was a minor, and now that I’m an adult I have taken out my own contract under my name (took well over an hour on the phone to achieve that). Only problem is, a week later, the new sim they promised would a...

Does o2 care about complaints?being ignored

Hi Everyone,been having a few issues with o2 customer services trying to sort something and they kept sending me in circles,putting me on hold.then telling me I’m in contract and I can’t do anything.Im not in contract,I can upgrade and I’m eligible t...

Resolved! MyO2 and account issues

Since about Monday I've been upable to login to the MyO2 app as it just says I'm new to O2 and it will be available within 48 hours, I'm not but I waited the 48 hours anyway and still nothing.My services don't appear when I login to the O2 app at all...

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