Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How do I set a spend cap on device

Need to set a spend cap

bill query

My tariff says it is £17.86 monthly payment but on my bill it says £20.94 monthly payment

Resolved! Charged for a picture message that I cannot see being sent.

I was charged for sharing a contact by text on 28th August that I did not expect to get charged for. Also I was charged for a picture message on 8th August that I cannot see being sent

Resolved! speak to advisor

i want to speak to advisor but cannot find an option for this

upgrade

I'm trying to view upgrade deals but can seem to view any of my details anymore when I go into my o2 and click on the phone number link. Anyone any idea if this is down right now? Assuming it means i need to go into shop but would really like to coll...

Resolved! Contract termination bill

Hi there, I've received the letter for Enforcement and Termination notice, it says to pay within 14 days, but no explanation of how to do so. Will this outstanding amount just be paid via my direct debit, or is there something else I need to do?

Resolved! Airtime plan cancelling

Airtime plan cancelling

Final bill

My contract finished on 5 Sept my termination letter arrived today 4 sept . I’m trying to pay my final balance . Can’t do it on my account as no details on , can’t do it on app as page down , can’t get through on phone ! will they take it out on my f...

Resolved! New contract and first bill doesn't reflect my monthly payment

Just signed up to a 12 month contract at £7.99 pm. First bill says £7.52 + VAT = £9.02 to pay I thought I was paying £7.99pm as advertised (as long as I don't use extra data beyond my contract). Sneaky advertising or have I missed something? Previous...

BILLING / ACCOUNTS

I LEFT O2 6 WEEKS AGO WHY AM I STILL BEING BILLED

O2

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