Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Tariff Speed up

I ran out of data on my last tariff and my balance is £20, I’d like to stop the current tariff and switch to the £20 bundle. However I tried, and it’s saying I can switch on the 18th of April which shouldn’t be right

Mobile data

My mobile data won't work I have tried resetting it. Also have turned phone on and off numerous times.

Arrears

I am currently in arrears and would like to pay this aswell as discuss cancelling my sim contract

Loss of service since the 21st of February and no real answer.

I have not been able to make calls since the 21st of February, been in contact with o2 multiple times and everytime I’m told that a phone mast isn’t working and engineers are working to solve the issue. I was offered ‘compensation’ in the form of £40...

Cancelling my new sim only a/c

I have a sim only a/c which has not been used, the phone I bought is faulty, I cannot get to talk to anyone, have returned the SIM but still getting messages on the app re payment date, upgrades etc. I have written to O2 on the hope they will cancel,...

Replacement Phone

Hello - so I did a Switch Up online last Wednesday (20/04), all went through and I got my new phone Thursday 21st. Unfortunately the new phone was faulty and would repeatedly shut down during set up. I called o2 on Thursday and they arranged for a re...

Pay Bill abroad - I cant access my O2 and cant receive text as the lines been cut off

Hi, I am in the USA, I have a contract back home in UK and haven't paid the bill, I want to pay it but can't get access to my O2 as I don't have the sim card & the eSim which is on my friend phone back home has been deactivated due to no payment, I t...

Cant order online

Hi I am trying to order a new phone but cant get past the checkout

O2 Switch Up

Hello, I am basically writing this because of how bad this o2 Switch up process is. I switched from the s23 Ultra to the s24 ultra. The s24 was a pre order so I had to keep my s23 Ultra for a few days. I then was sent a jiffy bag to send the s23 ultr...

Upgrade Struggles

I have tried to upgrade my phone from O2 which was returned as soon as. They have confirmed they’ve received the return but will not send out my replacement phone. After going back and forth on the phone, it seems like I’m stuck paying for a contract...

O2

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