Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel contract and get PAC code

hello, I want to cancel my contract and get a pac code. Been on hold for nearly an hour so hopefully I can do it without waiting any longer!

Resolved! Lost phone

I've lost my phone. Need to block and replace my sim

New sim and number but showing old number and contract

Hi there, I recent got sent a new sim with a new number for my phone. I was sent the new sim as part of a package deal with a new TV box, Netflix and Disney subscription. The old sim and new sim are both pay monthly, however, I didn’t want to do a si...

Having to claim my early exit fee from Virgin

I have an 18 month contract with o2 through a Virgin broadband bundle. I have never been happy with it as I have always had poor signal. Recently Virgin changed their terms and stated I can leave Virgin & o2 early with no fees. I have taken them up o...

Itemised bill for the moth of September

Hi, I need an itemised bill from September so i can send to my insurance company so i can claim my mobile that got stolen on the 13th of September.

Overcharged tariff

I commenced a new phone number (REMOVED) in August. The contract states a monthly tariff of £7.99 including VAT. The first bill has come through charging me Tariff £11.82 + VAT £2.36 = 14.18 less credit balance £1.15 = net £13.03. This is clearly an ...

Roaming in Europe

Whilst recently in Italy I was only able to use my phone with Wi-Fi - registered as 5g but kept saying unable to use data even though set up to use it in settings. Thoughts?

refund for disney cancellation

i have been trying to receive a refund for two months charges for disney channel even after cancelling it. when i asked to speak to an account manager as i could not convince the operator of the details of the cancellation i was informed i would be c...

No signal

I have no signal and am unable to make and receive calls or if I do call I can not be heard as it keeps breaking up. You have confirmed there is and issue and could be another 5 days until sorted. It has already been 2 days. Please confirm my bill wi...

Fraud department

Hello. I ordered my ipad with o2 end of august. Paid the initial one off fee and got all the emails to confirm my contract and delivery. Once arrived i didnt end up putting sim card in right away as i forgot about it. Anyway, few days ago i got an em...

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