Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Bad Signal

I want to raise a concern regarding the coverage at my new house. I am currently having to use my device outside because there is no coverage inside the house. I pay a high premium every month, I am not paying £664.00 to end the contract on the basis...

Esim

Hello, I have upgraded my phone but there is no notification to add esim to set up my phone in my account section so a bit confused right now

Resolved! Wrong bill

Hi My bill is wrong, it's jumped from about £30 to £92.93. Please could you correct it? Thanks Ben

Where's my new phone?

Someone called me to upgrade my phone, I am wondering where my order is?

I cannot connect to O2 data

Calling 202 is an endless loop. My account is not in arrears, I have data just can't connect

Resolved! Whatsapp

Hi, the Contacts app in my phone (Samsung A22 5G) has stopped showing who is also on Whatsapp. I used to find this quite useful. Of course I can open Whatsapp and look at the contacts there, but does anyone know how to restore the feature? Or is O2 b...

4 digit collection reference

Where will i find my 4 digit reference number

Resolved! cancel contract

my mobile sim was included in my Virgin package. will the sim be automatically cancel when the virgin contract is cancelled?

Resolved! PAC Transfer time from EE

So trying to understand what the hold up is, from EE or O2 on a normal UK Pac code transfer. We did this on 1230pm on Tuesday still no transfer has happened yet and two days have elapsed its not Thursday two days after. I have re-submitted to O2 Open...

Resolved! Travel Inclusive zone on Plus plan

Confused here... I'm looking for an option that allows roaming in Canada and the US, Travel Inclusive covers that and is promoted in the SIM Only Deals page as part of the Plus plans.I chose the 30GB plan, and get to basket where I get sent all the p...

O2

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