Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancelling sim only contract

If I cancel my Direct Debit the day after I’ve paid the bill will that automatically cancel the contract?

Resolved! Contract coming to an end

I wanted to know when my contract is coming to an e

pay monthly

i’ve got money in my o2 account but o2 wants my bank details so they can take the payment from my bank, is there a way they can take payment from the o2 balance

Faulty SIM card

I am not able to visit a store in person to request a new SIM card and can not make or receive call on my phone. How can I receive a new SIM card???

Resolved! Free earbud bundle did not ccom

I was suppose go have a voucher for free earbuds galaxy buds 2 where is it!!

Error upgrading

Don't work

Resolved! Disney plus subscription has been added to my bills when I did not request this, how do I stop it?

Dusney+ has been added to my bill without me asking for it. How do I stop it?

Resolved! Travel Bolt on

Hii have tried to add the Travel Bolt on to my pay monthly account but it says not compatible with my existing bolt on ( inclusive EU call) and if I proceed the free Eu calls will be removed. I only want the bolt on for a 3 week South Africa holiday....

Resolved! Cancellation of tariff

Hi, how do I tell exactly what tarriff I am on? I'm probably going to go to another network and I'm fairly sure from memory I'm just on a rolling sim only 30 day contract, thanks in advance

Not able to use data

Hi,My son isn't able to use the data on his phone. Can anyone advise please.

O2

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