Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Switching numbers on an O2 SIM only pay monthly contract

I have 3 SIM only contracts and successfully transferred an old number of mine from another provider on to one of these. Unfortunately, I transferred it to the wrong SIM. I'm wanting to do another transfer to sort this out but for four days now it's ...

O2 saying direct debit was declined

I got messages saying my direct debit was declined yesterday. But payment was taken from my bank account. I called customer service who asked me to contact my bank. My bank said the direct debit was not declined but paid in full. I am not getting any...

Resolved! Motorola razor 40 ultra

Hi, when will the razr 40 ultra be available?

Roaming

Do I have to speak to O2 switch roaming on

Resolved! Extra Account, Bills sent to my name for number i don't recognise

I have several accounts for family but I have just noticed that I am paying for another account for a number I don't recognise. I tried to contact o2, but my address, bank details and amount of the last bill aren't enough information to pass security...

Resolved! Bill

Hi I know the bill is overdue but I was signed off work with mental health so it’s been difficult financially however I’m now back at work and can pay towards the bill at the end of the month,

Resolved! Using phone in USA

Hi I'm moving to the USA and I'm planning to keep my O2 contract so I can still receive texts (one time passwords) and phonecalls from UK numbers. Does anyone know if this will be possible?

Resolved! Double data boost

I have received this message this morning saying changes have been made to my data allowance which I haven’t changed. Can you confirm what is happening? Just confirming your order has gone through - thanks. Your order number is NC51225544, and you ca...

Direct Debit

I’d love to know why I’m being penalised and harassed about overdue bills, when it’s entirely O2’s fault. Because as I posted elsewhere, I’ve now got an overdue bill of £0.00, and still getting service blocks until it’s paid, which won’t be until the...

Hard Search for fully paid device and rolling contract

Ok, so I bought a phone through the O2 shop with a rolling 30 day tariff... Found out they had performed a hard credit search, and I don't fully understand why. I paid for the phone in full (so no credit), and got a rolling 30 day tariff (so no contr...

O2

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