Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

O2 Switch Up

Hi All, I took our an O2 switch up plan a while ago (pre Aug 23) and switched up my phone to the 15 Pro on release day but wish I'd gone for another colour. Any ideas if I am able to switch up again or would I now need to wait the 90 days. I can see ...

Resolved! What cost to phone uk from USA if I have travel bolt on

What cost to phone uk from USA if I have travel bolt on

Resolved! New Contract Sim Only just taken out

Hi there, I have just renewed my Sim Only contract with Alamat and I see from one of the messages that the unlimited minutes and texts are for the UK only but I was advised it was ok in Europe, and that's what cover I wanted as I live in Ireland. Cou...

data top up

I have a monthly contract based in UK . I am trying to top up my data to use while I am in Ireland. The number I rang this morning was very unclear and she mistakenly sold me Zone 1 I believe - I just need a regular top up please

Resolved! Iphone SE 4g SIM

HiI currently have an iPhone SE 4G, but have just acquired an iPhone 15 (from Apple). Will my current SIM provide 5G support for my new iPhone 15?Thanks

Resolved! Payment

I’m really struggling financially, and this plan that I’m on is so high, I need to speak to someone about changing my package to a cheaper one

Start my plan as soon as possible

I have purchased a new tariff but I want it to start as soon as possible

Resolved! Upgrade

The remaining balance on my s22 ultra is 720 pound something if I wanted to upgrade could this balance not be transfered to my new contract phone

Incorrect additional charge

Hi I was given a £2 additional charge for calling abroad when I didn’t make/accept a call

Fair Fair Use Policy

I’ve just received a text from O2 with the following fair use policy notice. O2: We've raised a charge of 16.78, which represents the cost of your continued usage in our Europe Zone outside our fair usage policy. The charge will appear on your next b...

O2

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