Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Replacement sim received but won't activate

Hi, I received a replacement sim but it won't activate. Followed the instructions that came with the sim and texted 'SWAP' to 20220 but the message won't send. Went to o2.co.uk/swapmysim to try activate, but the instructions - with the help of the ch...

Pay monthly - Consoles, headphone etc

Has O2 stopped doing pay monthly on these now? All products are listing full price with no monthly and up front option.

Resolved! Account name change

Hello, my account name is under my mums name and I would like to change the name to match the card payer (mine) details. Thanks

Resolved! Sim card swap

Hi, I upgraded two of my pay monthly sim cards. I have now received two new sim cards in the post, however, I don't know which sim is intended for which phone.

Upgrade Error

I am trying to upgrade my phone.However the online upgrade is not currently allowing me to click and collect. Unfortunately, due to security reasons I can not take a home delivery of a phone.I have even visited the store today and they have not been ...

Resolved! USA travel

I am going to the USA and want to know what is the difference between o2 travel subscription and the travel bolt on?

Resolved! Cancelling

I have a rolling sim only contract, why am I having so much difficulty in cancelling. I am now living in Africa and no longer use my UK sim.I am not able to go into a shop or phone.