Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancel my monthly contract

Hi, I need to cancel my monthly contract. Every time I phone O2 it says my contract is run by a 3rd party and can't help me. There is no way to tell who that 3rd party is. Can you please help me?

Wrong contract added - complaint customer services

Hi,I would like to put a complaint with regards to the last order that was placed by mistake by your sales team. I have asked an additional number to be added to my exciting airtime plan as per the notes posted in my account. However the sales person...

Resolved! Keeping my old number

I qas on PAYG but now on montly tarrif. I would like to keep my old number. Can you help ps

Resolved! Travelling to the USA

Have O2 travel on the phone account - travelling to Orlando do I need to switch data roaming on and off or leave it on or leave it off ?

payment

I travelled outside UK on 26/09/2023 and returned on 26/10/2023. During this period I put my phone off and never used O2 services; as evidenced by inability to receive your calls. Neither did I read your smses. To my utter dismay, I was billed to the...

Resolved! I've just upgraded, do you refund what time I haven't used in my previous months payment

I've just upgraded but nothing in t&cs about refunding the time not used in prior month bill, just that new one starts straight away. Will you refund me for time not used?

Resolved! Unfair charge

Hi there... I have tried to contact you 3 times ,my problem is that i've been charged 3 months for things I haven't buy,'Digital google play' I didn't buy it and it's almost £40 I have been charged, please také that service off ,and give me my money ...

Resolved! Closing account for xxxxxxxxxxxx

Hi I’m enquiring as to how I go about closing my account ? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

My02 account not working

I have been switched from Vodafone, but don’t seem to have a my02 account. Please can you confirm?

iphone 15 pro

I bought an iphone where the email told me it would be available for pick-up on the 20th but as of today it is still not available. how long do I have to wait ?I bought it knowing that it was available in store and therefore ready for delivery. where...

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