Pay Monthly
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Forum Posts

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by Level 1: Joiner
  • 18675 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 186805 Views
  • 2 replies
  • 2 kudos

Bill Pending for 4 days.

Hi, I paid my bill via the app 4 days ago (as I have done for the last 6 years) and it is still pending in my bank. I have contacted my bank and they said there are no issues their end and O2 need to claim the payment. I contacted customer service an...

miri123 by Level 1: Joiner
  • 763 Views
  • 10 replies
  • 0 kudos

Cancel order

I have now tried twice to collect my order from the store. Now I'm told the shop is closing today due to sickness. Order number xxxxxxxxxxxxx

Wendy60 by Level 1: Joiner
  • 238 Views
  • 2 replies
  • 0 kudos

Resolved! Higher Bill than usual

Hi, my bill has gone up approximately £20 this month. Can you please explain why?

AbiBev by Level 1: Joiner
  • 185 Views
  • 1 replies
  • 0 kudos

unexpected charges

Just curious. Been charged 12p for two messages from this number 34652 694259. O2 have no information on this number in their Charge Checking section. Clearly the amount is inconsequential but a little disturbing for someone to add anything to my bil...

TomGuy by Level 1: Joiner
  • 272 Views
  • 2 replies
  • 0 kudos

£300.

Why did O2 try and take £300 from my bank account last month?

AJS76 by Level 1: Joiner
  • 194 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Switch Up

I have a plus plan allowing me to update my device every 90 days. Have had Pixel 7 Pro for around a year now and considering upgrading to Pixel 8 Pro.If I switch up can I also take advantage of current offer which includes the pixel watch 2?

Jaycee64 by Level 1: Joiner
  • 250 Views
  • 1 replies
  • 0 kudos

Bill query

I have just received my bill due for payment on 24 October. There is an amount of £2.20 for airtime charges outside of my plan which I am querying. What is this charge relating to and when? Thank you. Carrie White

CarrieW by Level 1: Joiner
  • 228 Views
  • 2 replies
  • 0 kudos

unlocking my phone

Hi, I blocked my phone over a week ago because I left it on the plane while traveling. A few days ago I managed to get my phone back. The airline found it and gave it back to me. How do I unblock my number now?

Monika78 by Level 1: Joiner
  • 172 Views
  • 1 replies
  • 0 kudos

emails and numbers

hi how do i attach the other numbers on my account to an email address so they may access the my o2 app seperatley ?

stuart78 by Level 1: Joiner
  • 205 Views
  • 2 replies
  • 0 kudos