Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Spend cap

Hi

Resolved! Disney+ advanced billing

Hello, I had the 3 month free Disney+ extra which was due to expire November 8th (now cancelled as I didn't want it to roll over to a paid subscription). Just noticed that my October 27th O2 bill includes a charge for Disney+ from 27th October - 26th...

Call scheduled today at 12:00pm

I was trying to place a new order - upgrade- for the number (REMOVED) I ordered the iPhone 14 Pro like new- 256 GB - Like New and we went through all the steps (more than 90 minutes), at the end the assistant told me that to complete the credit check...

Resolved! Sim card

How do I get a new sim card I have lost my sim card

Resolved! Extra £5 charge

I want to find out why there is an extra £5 charge on my bill but can’t get through on the phone or start a live chat Can anyone suggest what i should do Thank you

Do I need to upgrade to get the Black Friday deal?

I am already on a SIM only tariff and I would like to switch to the Black Friday offer (30GB for £12.99) a month - is the only way to do that to go down the upgrade path and pay over £100 for the remaining period of my contract?

Resolved! Missed payment

Hi I missed my last month's payment Can I pay for it

Resolved! Travelling to far east

I’m travelling to the Far East in February visiting Singapore, Malaysia, Thailand and Vietnam. I’m being told that, in terms of using my phone out there, I’d be best buying a temporary international SIM that covers those countries. Once I put this SI...

Resolved! No response from O2 Fraud Team

Hi, We have had a couple of O2 loans and accounts opened up in mine and my husband’s names, and have been unable to get through to O2 Fraud team. We have tried customer services multiple times; who have gone on to raise fraud cases but never a respon...

Charger incorrectly for a few months now

Hi, I have just looked at my online banking and should be charged 23£ per month and can see I have been over charged for a few months? Please can you advise? laura

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