Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Iphone 15 Pro Cost

Out of interest, why does an iPhone 15 Pro through O2 cost £1,026.00 in total, but yet through Apple or other phone providers, it costs the standard £999? Interested in why O2 is charging £27 extra for the same device.

Resolved! Volt - Switching VM Accounts

Hey all, Currently renting a room in a house that has VM broadband which means I seem to qualify for Volt. If I was to set things in motion to activate it but then I was to move out (considering buying my own place soon) would I be able to shift thin...

Live chat

Does anyone have a link to live chat my app not working I been trying to call the worst customer service for the past 5 days

Billing

Hi, I've just received email advising my monthly bill. however, I can't find the 'Download Bill' link when logged into My O2Never had a problem before, whats' gone wrong?

paying direct debit twice

I am being charged two direct debits by O2. The phone number i use is (REMOVED) however when i go to log into my O2 it says i have another number on my account where it is sending my verification code (REMOVED) I do not own this number and would like...

Paying my bill

I need the balance on my account (REMOVED) phone ending (REMOVED). I have just spoken to a lady and she was very rude

My credit balance

Hi

Resolved! Charges

Can anyone please tell me if any incoming calls received when abroad are charged to your bill even though these calls are not answered? I have been getting calls from unknown UK numbers, never answered them but still got charged. How did that happen?...

Resolved! How to Lengthen Ringtime on any O2 Mobile

The following method will work on any O2 mobile and means you can control the time interval before a call goes to Voicemail. Enter the following into your keypad as though you were just making a call : **61*901*11*30# then simply press 'call'. please...

Resolved! O2 travel inclusive zone bolt on discontinued?

Hi, in the last couple of years I’ve been to USA and Mexico and used my phone for ‘free’, because as part of my 30gb monthly contract I have the O2 travel inclusive zone bolt on. I have not had to pay £6 per day for this. Been discussing how useful t...

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