Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Top up

Hi, I’ve used my data for this month and it doesn’t renew until 28th, however I can’t seem to log in and top up. My o2 account is showing no details and I don’t believe I have a virgin o2 account set up. Can you help by advising which platform I use ...

Contract end date

I wanted to know when my contract finishes

Resolved! Travel bolt on

I called O2 and arranged for a travel bolt on to be added to my account so I can use my phone in Malaysia, please can you confirm this has happened

I lost my dream house and can't get a mortgage because of O2

I am writing to express my deep disappointment and frustration regarding the handling of fraudulent accounts opened in my name with O2. This issue has not only impacted my credit score but has also significantly hindered my ability to secure a mortga...

My account has disappeared!

Don't know if anyone here can help, but I tried to log in to my account to change my billing address, and my entire account has vanished! I can log in, but I have no numbers (I should have 5, which includes my elderly mother and my son who's at unive...

Resolved! My contract ***********

Hi, my phone contract *********** has increased by £10 per month, as of March 2024. Please could you explain this change to me as I am not happy to be paying this much per month, and nothing has change with the benefits provided from the current cont...

Invoices/Bills

Why can't I download my bills? I can't do it on the 02 app or on the 02 website. I called customer service, and they said it was now sorted, and I will be able to download bills now. That was weeks ago, and I still can't. Why does 02 make it so hard ...

Resolved! using phone abroad

do i need to buy a bolt on to use my phone in crete

iPhone 15 PM ‘Like New’

Does anyone happen to know when o2 will start selling the ‘Like New’ iPhone 15 Pro Max? I got my iPhone 14 PM ‘Like New’ last August from o2 and have been looking at swapping it for the iPhone 15 PM recently but would be happy to get the ‘Like New’ v...

Resolved! Eltham Store O2 Eleanor flagged a genuine customer as an imposter

Hi, The night of 20th April my phone was stolen from a pub. I couldn't reach any one at 9pm and waited until 8am next day to report stolen phone. The O2 customer service advised that I should go to the store to get a new sim sooner with my id to help...

O2

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