Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change my debit card

I just change my debit card and I don’t know if it will affect my monthly deduction

contracts

how to get all my three 02 contracts all on the my 02 app

Resolved! Support issues porting number

I’m trying to port my number to a new O2 sim only pay monthly plan. I’ve tried contacting support and I was in a discussion and now all I’m getting repeatedly is : “Sorry, we're extremely busy right now, so I can't put you through. If you would like ...

Esim query

Hi , when joining O2 can you get an esim from the get go , or do you have to order a physical sim and then move over to esim? Many thanks

Resolved! Can’t receive calls after number porting

I left EE and ported my number over to o2 on the form when I purchased my contract online.My number has now transferred to my correct number when I call out but I can’t receive calls anymore it just goes to the old ‘EE’ voicemail. I’ve been to settin...

Payments

Hi i seem to have sent you more payments than I should have doe due to the system being slow on Wednesday. If you could refund me the payments I would be grateful Kind regards Carl vandepeer

Resolved! Apply for Switch-up

Hi there, I want to be able to apply for the switch up plan but I'm not sure how I can go about doing so. I'm currently on a contract with O2 refresh, with some payments left on my device but I'd want to be able to apply the switch up sooner and am n...

Resolved! Query: Moving from one contract to another

Hello O2 Community, I was moved last month from Virgin to O2, and can see I have a monthly contract for £25. I have now ordered a BF deal on O2 for a 12 month sim for £10 a month. Could I kindly check how moving from the £25 contract to the £10 contr...

Resolved! Services Restricted But Can't Pay Bill

I made my payment's to my bill as I do every month. For the second month in a row my devices payment didn't go through, although the app said no outstanding payments. 5 Days later my phone goes off. Managed to get through to Payments team to find out...

text messages

can i view the content of text messages i have sent?

O2

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